Community Pharmacy – A Call to Action

NHS England will be consulting with pharmacists, their teams and, employees as well as the broader healthcare sector on their opinions and thoughts on how to help shape the future of Primary Care, as part of the wider Call to Action programme.

Community pharmacy is recognised as a key frontline health service which provides healthcare, expert advice about medicines, as an effective alternative to many over-subscribed primary care services such as local GP practices. Pharmacists add value as an important triage not just to the GPs but to emergency services.  In addition, community pharmacy plays an important and expanding role in public health and reducing health inequalities.

NHS England is aware that the current system is unsustainable and that primary care services face increasing pressures.  This next part of the Call to Action will engage with community pharmacists to see how together the system can transform the way it provides services.  This will in turn allow community pharmacists to work with general practice to play an even stronger role at the heart of more integrated out-of-hospital services that deliver better health outcomes. 

The main purpose of this community pharmacy Call to Action is to stimulate debate amongst those who work in the field (including support staff), CCGs, health and wellbeing boards, local authorities and other community partners, as how best to develop services that can be delivered by pharmacists and their teams in a community setting.  During the consultation period, the following questions will be asked:

  • How community pharmacy can contribute more to out of hospital care
  • How management of  patients with long term conditions can be undertaken by pharmacists
  • Given its accessibility on the high street, how best to use community pharmacy to support the public with healthy living advice
  • High quality services can be delivered in community pharmacies that will improve efficiencies across the whole health care system


The consultation will be running until 18th March 2014 and further details can be found on the website for NHS England.  More detailed information on how to be become involved with this phase of the Call to Action can be found in:

Pharmacists resource pack

Pharmacists Call to Action slides

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