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[post_date] => 2012-12-28 13:15:17
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[post_content] => The journey -
The High Impact Pathways programme was developed to reduce patient waiting times in NHS South Central to 18 weeks, a target set by the Department of Health. A more creative, sustainable solution had to be devised which would enable the ten primary care trusts across the region to meet this target.
The programme aimed to inform and share knowledge across the trusts. Based on the principles of LEAN, (an improvement methodology which focuses on process improvement, reduction of waste and efficiency), the programme involved an undertaking from each organisation involved to re-design and commit resources to three self-selected patient pathways.
The scale and transformational nature of the programme was considered highly innovative. Experts from two external management consultancies were employed, in the early stages, to provide leadership for the first of the pathways and later to offer guidance to NHS staff moving into leadership roles. The focus was primarily on quality and the change became embedded across the PCTs as a new way of working.
Outcomes
The programme achieved a significant saving in patient waiting times. Perhaps more significant is the step change in how those involved perceive improvement itself. The project lead has described how ‘the scene was set for a new sense of improvement culture’, with the principles of LEAN methodology becoming embedded. The most significant achievements have been attributed at a local level to strong project leadership and a cultural climate which was receptive to change. Although ultimately not all of the High Impact Pathways were implemented, the overriding feeling is one of an increased appetite for streamlining, reducing waste and standardising processes.
Patient setting
| In-patient X | Out-patient X | Community based |
| Mental health | Chronic illness | Cross-systems X |
|
Staying healthy X |
Maternity and newborn X |
Children and young people X |
Acute care X |
|
Planned care X |
Mental health |
Long-term conditions |
End of life |
Peter Loomes led the project. For any queries around the National Dementia Strategy please contact Julie Kerry on 07925 448319 or julie.kerry@southcentral.nhs.uk
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| Mental health | Chronic illness | Cross-systems X |
|
Staying healthy X |
Maternity and newborn X |
Children and young people X |
Acute care X |
|
Planned care X |
Mental health |
Long-term conditions |
End of life |
Peter Loomes led the project. For any queries around the National Dementia Strategy please contact Julie Kerry on 07925 448319 or julie.kerry@southcentral.nhs.uk
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Posted on Dec 28th Cat: Acute care, Children and young people, Cross systems, In-patient, Maternity and new born, Out-patient, Patient setting, Planned care, South Central, South of England Area, Staying healthyTags: LEAN Comments: Comments are off for this post
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